We had the absolute pleasure of spending a day with Precision Sourcing.

As anticipated it was great to see a business who truly put data at the heart and soul of their business. Precision Sourcing are specialised data recruiters, so they’ve always been aware of how powerful understanding and using their own data is.

Despite Precision’s ethos being so aligned the the recMate way of life, automation was as a self-admitted challenge for the team. We spent the full day coaching them in our masterclass of Automation using Bullhorn’s automation tool.

At the beginning of the day we asked the Precision team what their self confidence in building automation was on a scale of 1-10, we received a worrying response of 0!

Not to worry, we love a challenge.

We proceeded on spending time with them prioritising what they are looking to automation, and then dove into a automation building frenzy!

After building a series of automations focused on delivering customer delight with the team, we again asked them how confident they felt building automations and landed on a confidence score of 8/10! 

The Precision team were delighted to have made such a huge impact on the business in such a short space of time. So were we! Progress and success in a day!

Precision’s journey with automation is far from over, but the first step is the hardest and the team are now confident in building their own automation sequences and applying them to their everyday tasks so they have more time to focus on the things that matter.

Say no to manually completing tedious tasks!

If you feel your business is crying out for automation, a recMate Customer Journey Mapping session maybe just what you need.

By understanding the journey that your clients and candidates take when they work with you you can establish how to structure your touchpoints to create the most effective and efficient process. A customer journey map lays out the current process, from the first to final touchpoint, which allows for perspective on how you can improve each stage.

Via this process, you will see how your customers are currently being serviced at each of these stages and provide opportunities to improve on each to enable a customer centric service delivery model.

It also quickly highlights what your recruitment technical stack should look like to deliver world class service levels.

Once you have this information you will begin to visualise where automation can come in to streamline the process (and make your life 10x easier!).

Read more about our Customer Journey Mapping session here, or get in touch for a free consultation!