How Quay Appointments Transformed their Digital Journey with recMate
We sat down with Quay Appointments’ Managing Director, Philip Divilly - the Sydney based recruitment business specialising in Business Support, IT, Accounting & Finance and HR roles to discuss his experience with recMate.
Quay’s service to their customers is focused on becoming an extension of their business by gaining a thorough understanding of their working environment, people and culture to deliver the right people for their staffing needs.
With the help of recMate to optimise their tech stack constructing of Bullhorn, Herefish, Idibu and RecruiterInsider, Quay are able to guarantee their service is delivered to the highest standard by focusing on relationships.
recMate worked with Quay Appointments from day one of their Bullhorn journey and guided through all steps of the project lifecycle, from initiating the recruitment tech vendors, planning their project, guiding them through their go-live phase, and importantly always acting as their advocate when making critical decisions.
When asked why they chose to partner with recMate, Quay Appointments’ Managing Director, Phil Divilly, said “With any big scale project it is important to arm yourself with subject matter experts to help guide you and ensure you avoid unnecessary errors. These errors can be costly and time consuming, recMate were able to navigate the path into the unknown and come out the other side.”
Whether recMate steps in from the implementation stage, like with Quay Appointments or years into your tech journey, a heavy focus is placed on solving current problems and mitigating future risk.
“The biggest issues recMate solved were issues we may not have foreseen if we were to do this journey alone. recMate would forecast several steps ahead so we have some clear thinking time to decide the best course of action.”
Along with all the small wins in improving everyday efficiency, increasing team productivity and user adoption, it’s great to step back and see the wider changes that recMate has impacted.
“One of the biggest improvements is the confidence recMate helped to instill in our people to explore and get the most from the features from our tech.”
“The quote ‘A ship in harbor is safe, but that is not what ships are built for’ springs to mind.”
Despite uncertain market concerns throughout 2020, Quay pushed forward with investments in tech, with the mantra that forward-thinking recruitment businesses know that an optimised, efficient and fluid tech stack is the key to success. It’s during uncertain times when we should rely on data more so than ever.
“Andrew and the recMate team are my source of truth when it comes to all things tech in the recruitment world. They are independent and only share what they believe will add value to help us push forward. It is the advice that gives us the confidence to make better decisions with our investments in tech.”
“I think no single piece of tech is a silver bullet in the recruitment industry. You need to learn and adopt the best practice on how to use it to add value. This is where recMate really shines! That value could be achieved through automation or artificial intelligence. Overall tech is a part of how we can deliver efficiencies for all those involved in the business. Mainly our consultants, clients and candidates.“
One of recMates most recommended services is the customer journey mapping session. By understanding the journey your customers take when they work with your business, you can establish how to structure your touchpoints to create the most effective and efficient process for your candidates and clients. A customer journey map lays out the current process, from the first to final touchpoint, which allows for perspective on how you can improve each stage.
You’ll then begin to see how your customers are currently being serviced at each of these stages and provide opportunities to improve on each to enable a customer centric service delivery model. Check our blog post on customer journey mapping here. Whilst also highlighting what your recruitment tech stack should look like to deliver world class service levels.
“recMate is incredible in this area…they think like a customer on every step of the recruitment journey. They force you to think, ‘how could you do this better?’ The benefits & risks associated with user experience. I would, and have recommended the customer journey mapping session many times.”
At recMate, we pride ourselves on our ability to adapt and blend into your company structure to cause as little disruption as possible to your process. Our aim is to make your life easier through implementing and adopting a more effective and efficient way of work.
“recMate listens to the experience we want to create and deliver to our customers. From this, they tailor suitable processes that are in line with our brief. If a process doesn’t fit our brief - then it's not included. Some of the biggest ROI we see is the time savings component of moving the recruitment process forward smoothly and in a controlled fashion without duplicating unnecessary steps.“
We asked Philip if he would recommend recMate’s services to other agencies on behalf of Quay…
“Yes, and I have, many times… if a doctor had a cure for a disease wouldn’t they share it too? Of course they would. I feel we all have a duty to help each other out in the recruitment industry. To help shape it and make it better for all involved. It is a rewarding sector to be involved in that we can help better people's lives through the world of work.”
“Since I have got to know Andrew and the recMate team in late 2018, I have always found them pleasant to work with and forever have their finger on the pulse when it comes to tech that will empower our industry to move forward.“
We love hearing about our customers' success stories. It's always great to reflect on the journey we’ve been on together. Perhaps yours could be next! Whether you’re a recruitment agency or a recruitment technology provider, get in touch if you’re interested in managing and training consultants or customers to increase adoption rates and maximise ROI.
