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RCSA Tech Talks: recMate & FastTrack

Andrew Rodger • July 19, 2021

The latest RCSA recMate collaboration for the Tech Talks series saw recMate Founder Andrew Rodger welcome David Page, CEO at FastTrack to discuss fast tracking digital adoption across the recruitment sector.


David Page is a highly experienced and respected business leader with an extensive background, both in Australia and overseas, managing software development businesses in a variety of vertical markets; with a focus on HR, payroll and recruitment businesses over the past 20 years. He has a passion to ensure recruitment companies are reviewing the way they work and make sure they are transforming their businesses to maximise their service to customers.

 Fast Tracking your digital adoption - now! 

In this session, Andrew and David discussed:


  1. The impact of 2020 and what it has meant for digital adoption in recruitment agencies.
  2. The need for great technology is not an option – embrace it to be more profitable and grow your staffing agency.
  3. The importance of getting the business platform right for your ecosystem of solutions.
  4. Payroll compliance ain’t sexy but you’ve got to have it.
  5. Future trends in staffing solutions.


Technology is simply not a nice to have asset anymore. In any organisation a quality tech stack is the backbone of your business. It's also crucial to success that you ensure each chosen platform is right for your business so that it fits in with your ecosystem and workflow - Most of the time, that gap between your business methodology and your recruitment workflow technology is where your productivity is lost.


David shared his experience on what he and his client base saw last year and how that has affected the way they view their digital adoption footprint.


If we think back to April/May last year, we were all probably wondering if our businesses were going to survive. Everything was changing, staff were sent home and we switched to remote work relying heavily on technology to support every aspect of the organisation.


It was a huge reset and a chance to rethink your business process.

“We saw a lot of the smaller agencies that we deal with hurting pretty badly, particularly those that probably weren't ready with the technology to suddenly send everybody home. Certainly our client base is pretty much all in the cloud. So that made it a little bit bit easier in terms of running our particular product. But you know, there are other tools that they use that weren't necessarily good here that way. So there was a lot more pain, I guess, at the lower end of the market, while allowing the smaller agencies than we probably saw with some of our larger enterprise level agencies who had the resources and the ability to handle that.”

As we transitioned into our new world of work we saw a total acceptance that technology was going to be very simple to agencies survival moving forward. Even now, when you’re in the office, it’s unlikely that everyone else will be, so technology will continue to play a heavy role as we return to the office.

“What I observed was a massive reset and probably an acceleration of the discussion around how do we now seriously think about technology in the agency as a real driver of early success going forward?”

The impact of COVID-19 saw a surge in need for technology, just to allow recruiters to do all the things they might have once done in the office.  The forward-thinking agencies are now acknowledging that they've got to essentially be a tech business as much as anything else. Staffing is a high volume, low margin business, so unless you can get your processes right and support them with good technology, it will be very hard to be profitable.


Despite an admitted increase in demand for technology, the staffing sector had adopted a lot of quality technology pre-COVID, because of the need for high productivity and efficiency when working as a recruiter. So now recruiters must seek to discover how they can really start to automate and digitise some of the processes and workflows with AI.


David believes that encompassing the marketplace concept to your core technological system is the most profitable way to do so.

“The technology often doesn't need to be switched out - It just needs to be switched on.” 

In other words, take a look at your current process and work from inside out. Unfortunately, it's never going to be as easy as buying new tech, the value you receive is dependent on the time and effort you put into implementation and adoption.


If this is something your staffing agency is in need of help with, fear not! recMate is here to take the stress away, streamline your process and increase productivity, efficiency and motivation. Just get in touch for your ultimate recMate Health Check.

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